Online shopping has grown in popularity in Pakistan over recent years. With the rise of e-commerce platforms like Daraz.pk, consumers have access to a wide range of products at their fingertips, from the comfort of their own homes. However, a recent policy change by Daraz.pk has caused frustration and anger among customers.
Daraz.pk, one of the largest online retailers in Pakistan, has started charging an additional Rs. 30 for customers who choose to pay via Cash on Delivery (COD). Previously, COD was offered as a free payment option, but the new policy has sparked a backlash among consumers, many of whom have taken to social media to express their dissatisfaction.
The decision to charge extra for COD has been met with criticism, as many customers see it as a tactic to increase profits at the expense of customer convenience. In a country where credit and debit cards are not widely used, COD has become the go-to payment option for many consumers who are hesitant to share their financial information online.
For many customers, the additional Rs. 30 charge for COD is seen as unfair, especially since other payment options like credit and debit cards do not incur additional charges. Some customers have even threatened to boycott Daraz.pk and switch to other online retailers who offer free COD.
The decision to charge for COD is not unique to Daraz.pk, as other online retailers in Pakistan have also implemented similar policies. However, the backlash against Daraz.pk highlights the importance of transparency and customer satisfaction in e-commerce.
As a response, Daraz.pk has issued a statement clarifying that the additional charge for COD is to cover the cost of handling and processing cash payments. They also mentioned that customers can avoid the charge by using digital payment options like Daraz Wallet, Easypaisa, and JazzCash.
The decision by Daraz.pk to charge an additional Rs. 30 for COD has caused frustration and anger among customers. While the policy change may be necessary to cover costs, it is important for e-commerce platforms to be transparent with their customers and provide options that meet their needs and preferences. By listening to customer feedback and addressing their concerns, online retailers like Daraz.pk can continue to thrive and provide a positive shopping experience for consumers in Pakistan.
